/* ── Auth Pages ─────────────────────────────────────────────────────────── */
.auth-page {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 40px 24px;
}

.auth-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 48px 40px;
  width: 100%;
  max-width: 420px;
}

.auth-logo {
  font-family: var(--font-display);
  font-size: 1.6rem;
  font-weight: 700;
  margin-bottom: 8px;
  letter-spacing: -0.02em;
}

.auth-logo span { color: var(--accent); }

.auth-subtitle {
  color: var(--fg-muted);
  font-size: 0.9rem;
  margin-bottom: 36px;
}

.auth-form .field {
  margin-bottom: 20px;
}

.auth-form label {
  display: block;
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--fg-muted);
  margin-bottom: 8px;
  font-family: var(--font-display);
  letter-spacing: 0.03em;
}

.auth-form input {
  width: 100%;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px 16px;
  color: var(--fg);
  font-size: 0.95rem;
  font-family: var(--font-body);
  outline: none;
  transition: border-color 0.2s;
}

.auth-form input:focus {
  border-color: var(--accent);
}

.btn-primary {
  width: 100%;
  background: var(--accent);
  color: #fff;
  font-family: var(--font-display);
  font-weight: 600;
  font-size: 0.95rem;
  border: none;
  border-radius: 8px;
  padding: 14px;
  cursor: pointer;
  margin-top: 8px;
  transition: opacity 0.15s;
}

.btn-primary:hover { opacity: 0.88; }
.btn-primary:disabled { opacity: 0.5; cursor: not-allowed; }

.auth-error {
  color: var(--red-muted);
  font-size: 0.875rem;
  min-height: 20px;
  margin-top: 12px;
  text-align: center;
}

.auth-footer {
  margin-top: 28px;
  text-align: center;
  font-size: 0.875rem;
  color: var(--fg-muted);
}

.auth-footer a {
  color: var(--accent);
  text-decoration: none;
}

/* ── Dashboard Layout ───────────────────────────────────────────────────── */
.dashboard {
  display: flex;
  flex-direction: column;
  min-height: 100vh;
}

.dash-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 32px;
  border-bottom: 1px solid var(--border);
  background: var(--bg-card);
  position: sticky;
  top: 0;
  z-index: 100;
}

.dash-logo {
  font-family: var(--font-display);
  font-size: 1.25rem;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.dash-logo span { color: var(--accent); }

.dash-user {
  display: flex;
  align-items: center;
  gap: 16px;
  font-size: 0.875rem;
  color: var(--fg-muted);
}

.dash-user button {
  background: none;
  border: 1px solid var(--border);
  color: var(--fg-muted);
  padding: 6px 14px;
  border-radius: 6px;
  font-size: 0.8rem;
  cursor: pointer;
  font-family: var(--font-body);
  transition: border-color 0.2s, color 0.2s;
}

.dash-user button:hover {
  border-color: var(--accent);
  color: var(--fg);
}

.dash-body {
  display: flex;
  flex: 1;
  overflow: hidden;
}

/* ── Sidebar ────────────────────────────────────────────────────────────── */
.sidebar {
  width: 220px;
  flex-shrink: 0;
  border-right: 1px solid var(--border);
  background: var(--bg-card);
  padding: 24px 0;
}

.sidebar-nav a {
  display: block;
  padding: 10px 24px;
  font-size: 0.875rem;
  color: var(--fg-muted);
  text-decoration: none;
  font-weight: 500;
  border-left: 3px solid transparent;
  transition: all 0.15s;
}

.sidebar-nav a:hover,
.sidebar-nav a.active {
  color: var(--fg);
  background: var(--bg-elevated);
  border-left-color: var(--accent);
}

.sidebar-section {
  padding: 20px 24px 8px;
  font-size: 0.7rem;
  font-family: var(--font-display);
  font-weight: 600;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--fg-muted);
  opacity: 0.6;
}

/* ── Main Content ───────────────────────────────────────────────────────── */
.main-content {
  flex: 1;
  overflow-y: auto;
  padding: 32px;
  position: relative;
}

.view { display: none; }
.view.active { display: block; }

.view-title {
  font-size: 1.4rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  margin-bottom: 24px;
}

/* ── Stats Row ──────────────────────────────────────────────────────────── */
.stats-row {
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  gap: 16px;
  margin-bottom: 32px;
}

.stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px 24px;
}

.stat-label {
  font-size: 0.75rem;
  font-family: var(--font-display);
  font-weight: 600;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--fg-muted);
  margin-bottom: 8px;
}

.stat-value {
  font-family: var(--font-display);
  font-size: 2rem;
  font-weight: 700;
  letter-spacing: -0.03em;
  line-height: 1;
}

.stat-card.resolved .stat-value { color: var(--green); }
.stat-card.escalated .stat-value { color: var(--red-muted); }
.stat-card.rate .stat-value { color: var(--accent); }

/* ── Tabs ───────────────────────────────────────────────────────────────── */
.tabs {
  display: flex;
  gap: 4px;
  margin-bottom: 20px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 4px;
  width: fit-content;
}

.tabs button {
  background: none;
  border: none;
  padding: 8px 18px;
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--fg-muted);
  cursor: pointer;
  border-radius: 6px;
  font-family: var(--font-body);
  transition: all 0.15s;
}

.tabs button.active {
  background: var(--bg-elevated);
  color: var(--fg);
}

.tabs button:hover:not(.active) {
  color: var(--fg);
}

/* ── Ticket List ────────────────────────────────────────────────────────── */
.ticket-list-wrap {
  display: flex;
  gap: 24px;
  position: relative;
}

#ticket-list {
  flex: 1;
  min-width: 0;
}

.ticket-row {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px 20px;
  margin-bottom: 10px;
  cursor: pointer;
  transition: border-color 0.15s, background 0.1s;
  border-left: 3px solid var(--border);
}

.ticket-row:hover {
  border-color: rgba(249,115,22,0.3);
  background: var(--bg-elevated);
}

.ticket-row.pending { border-left-color: #f97316; }
.ticket-row.resolved { border-left-color: var(--green); }
.ticket-row.escalated { border-left-color: var(--red-muted); }

.ticket-row-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 6px;
}

.ticket-from {
  font-weight: 600;
  font-size: 0.9rem;
  font-family: var(--font-display);
}

.ticket-badge {
  font-size: 0.7rem;
  font-weight: 600;
  font-family: var(--font-display);
  letter-spacing: 0.06em;
  text-transform: uppercase;
  padding: 3px 10px;
  border-radius: 100px;
}

.ticket-badge.pending  { background: var(--accent-soft);          color: var(--accent); }
.ticket-badge.resolved { background: var(--green-soft);           color: var(--green);  }
.ticket-badge.escalated{ background: var(--red-soft);             color: var(--red-muted); }

.ticket-subject {
  font-size: 0.875rem;
  color: var(--fg);
  margin-bottom: 8px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-row-meta {
  display: flex;
  align-items: center;
  gap: 10px;
}

.intent-tag {
  font-size: 0.72rem;
  color: var(--fg-muted);
  background: var(--bg-elevated);
  padding: 2px 8px;
  border-radius: 100px;
  border: 1px solid var(--border);
}

.ticket-time {
  font-size: 0.78rem;
  color: var(--fg-muted);
  margin-left: auto;
}

/* ── Ticket Detail Panel ────────────────────────────────────────────────── */
#ticket-detail {
  width: 420px;
  flex-shrink: 0;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 24px;
  display: none;
  overflow-y: auto;
  max-height: calc(100vh - 140px);
  position: sticky;
  top: 0;
}

#ticket-detail.open { display: block; }

.detail-header {
  margin-bottom: 20px;
}

.close-btn {
  float: right;
  background: none;
  border: none;
  color: var(--fg-muted);
  font-size: 1.1rem;
  cursor: pointer;
  padding: 0;
  margin-left: 8px;
  line-height: 1;
}

.close-btn:hover { color: var(--fg); }

.detail-subject {
  font-size: 1.05rem;
  font-family: var(--font-display);
  margin: 10px 0 4px;
  letter-spacing: -0.01em;
  line-height: 1.3;
}

.detail-from {
  font-size: 0.82rem;
  color: var(--fg-muted);
  margin-bottom: 4px;
}

.detail-meta {
  background: var(--bg);
  border-radius: 8px;
  padding: 14px 16px;
  margin-bottom: 20px;
  font-size: 0.83rem;
  line-height: 1.8;
  color: var(--fg-muted);
}

.detail-meta strong { color: var(--fg); }

.detail-section { margin-bottom: 20px; }

.detail-label {
  font-family: var(--font-display);
  font-size: 0.7rem;
  font-weight: 600;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--fg-muted);
  margin-bottom: 8px;
}

.detail-body {
  font-size: 0.88rem;
  color: var(--fg-muted);
  line-height: 1.7;
  white-space: pre-wrap;
  background: var(--bg);
  border-radius: 8px;
  padding: 14px 16px;
  border: 1px solid var(--border);
}

.detail-response {
  font-size: 0.88rem;
  line-height: 1.7;
  white-space: pre-wrap;
  background: var(--green-soft);
  border-radius: 8px;
  padding: 14px 16px;
  border: 1px solid rgba(34,197,94,0.2);
  color: var(--fg);
}

.detail-actions {
  display: flex;
  gap: 10px;
  margin-top: 20px;
}

.btn {
  padding: 9px 18px;
  border: none;
  border-radius: 8px;
  font-family: var(--font-display);
  font-weight: 600;
  font-size: 0.83rem;
  cursor: pointer;
  transition: opacity 0.15s;
}
.btn:hover { opacity: 0.85; }

.btn-success { background: var(--green); color: #000; }
.btn-danger  { background: var(--red-muted); color: #000; }

/* ── Knowledge Base View ────────────────────────────────────────────────── */
.kb-layout {
  display: grid;
  grid-template-columns: 360px 1fr;
  gap: 28px;
  align-items: start;
}

.kb-form-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 28px;
}

.kb-form-card h3 {
  font-size: 1rem;
  margin-bottom: 20px;
  letter-spacing: -0.01em;
}

.field { margin-bottom: 16px; }

.field label {
  display: block;
  font-size: 0.8rem;
  font-weight: 500;
  color: var(--fg-muted);
  margin-bottom: 6px;
  font-family: var(--font-display);
  letter-spacing: 0.03em;
}

.field input, .field textarea {
  width: 100%;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px 14px;
  color: var(--fg);
  font-size: 0.875rem;
  font-family: var(--font-body);
  outline: none;
  resize: vertical;
  transition: border-color 0.2s;
}

.field input:focus, .field textarea:focus {
  border-color: var(--accent);
}

.field textarea { min-height: 120px; }

.btn-add {
  background: var(--accent);
  color: #fff;
  font-family: var(--font-display);
  font-weight: 600;
  font-size: 0.875rem;
  border: none;
  border-radius: 8px;
  padding: 10px 20px;
  cursor: pointer;
  width: 100%;
  transition: opacity 0.15s;
}
.btn-add:hover { opacity: 0.85; }
.btn-add:disabled { opacity: 0.5; cursor: not-allowed; }

#kb-list { }

.kb-entry {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px 20px;
  margin-bottom: 10px;
}

.kb-entry-top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 4px;
}

.kb-title {
  font-weight: 600;
  font-size: 0.9rem;
  font-family: var(--font-display);
  flex: 1;
}

.kb-source {
  font-size: 0.75rem;
  color: var(--accent);
  margin-bottom: 6px;
}

.kb-excerpt {
  font-size: 0.82rem;
  color: var(--fg-muted);
  line-height: 1.55;
}

.kb-delete {
  background: none;
  border: none;
  color: var(--fg-muted);
  cursor: pointer;
  font-size: 0.85rem;
  padding: 0 4px;
  flex-shrink: 0;
  opacity: 0.6;
  transition: opacity 0.15s;
}
.kb-delete:hover { opacity: 1; color: var(--red-muted); }

/* ── Test Ticket ────────────────────────────────────────────────────────── */
.test-section {
  max-width: 560px;
}

.test-section h3 {
  font-size: 1rem;
  margin-bottom: 6px;
}

.test-section .section-sub {
  font-size: 0.85rem;
  color: var(--fg-muted);
  margin-bottom: 24px;
}

.test-form {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 28px;
}

.test-result {
  margin-top: 14px;
  padding: 12px 16px;
  border-radius: 8px;
  font-size: 0.875rem;
  display: none;
}

.test-result.pending {
  display: block;
  background: var(--accent-soft);
  color: var(--accent);
}

.test-result.success {
  display: block;
  background: var(--green-soft);
  color: var(--green);
}

.test-result.error {
  display: block;
  background: var(--red-soft);
  color: var(--red-muted);
}

/* ── Shared ─────────────────────────────────────────────────────────────── */
.loading-row {
  padding: 32px;
  text-align: center;
  color: var(--fg-muted);
  font-size: 0.875rem;
}

.muted { opacity: 0.6; }
.error-row { color: var(--red-muted); }

/* ── Navigation links ───────────────────────────────────────────────────── */
.dash-nav a {
  font-size: 0.875rem;
  color: var(--fg-muted);
  text-decoration: none;
  padding: 4px 0;
  border-bottom: 2px solid transparent;
  transition: color 0.15s, border-color 0.15s;
  cursor: pointer;
}

.dash-nav a.active, .dash-nav a:hover {
  color: var(--fg);
}

/* Make landing page nav link to dashboard */
.nav-cta {
  display: inline-block;
  background: var(--accent);
  color: #fff !important;
  font-family: var(--font-display);
  font-weight: 600;
  font-size: 0.9rem;
  padding: 10px 24px;
  border-radius: 8px;
  text-decoration: none;
  transition: opacity 0.15s;
}
.nav-cta:hover { opacity: 0.85; }

/* ── Responsive ─────────────────────────────────────────────────────────── */
@media (max-width: 1100px) {
  .stats-row { grid-template-columns: repeat(3, 1fr); }
}

@media (max-width: 768px) {
  .stats-row { grid-template-columns: repeat(2, 1fr); }
  .dash-body { flex-direction: column; }
  .sidebar { width: 100%; border-right: none; border-bottom: 1px solid var(--border); padding: 12px 0; }
  .kb-layout { grid-template-columns: 1fr; }
  #ticket-detail { width: 100%; position: static; max-height: none; }
}